This refund policy is general starter content and should be reviewed against your contracts, billing practices, and applicable law by qualified legal counsel.
Service Cancellations
Cancellation requests should be submitted in writing as soon as possible. The effect of a cancellation depends on the project stage, committed resources, and the applicable agreement.
Refund Eligibility
Refunds may be considered for amounts paid for work that has not started and for which ZenBusiness Inc. has not incurred non-recoverable costs or commitments.
Work Already Completed
Fees for strategy, design, development, consultation, project management, third-party purchases, or other work already performed are generally not refundable.
Non-Refundable Items
Deposits, setup work, completed milestones, approved deliverables, third-party licenses, domains, hosting, software subscriptions, and custom work may be non-refundable where stated in the applicable proposal or agreement.
How to Request a Refund
Email info@thezenbusinessinc.com with your name, project or invoice reference, amount, and reason for the request.
Processing Time
If a refund is approved, it will normally be initiated within 7–10 business days. Bank or payment-provider processing times may vary.
Contact
For billing or refund questions, contact info@thezenbusinessinc.com.